{"id":10002,"date":"2025-10-17T11:50:12","date_gmt":"2025-10-17T11:50:12","guid":{"rendered":"https:\/\/dunixbeauty.com\/?page_id=10002"},"modified":"2025-10-20T00:24:14","modified_gmt":"2025-10-20T00:24:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dunixbeauty.com\/?page_id=10002","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><strong>Last Updated:<\/strong> October 2025<\/p>\n\n\n\n<p>Thank you for shopping with <strong>Dunix Beauty<\/strong>. We value your trust and want you to be completely satisfied with every purchase. Please read our refund and return policy carefully to understand your rights and obligations.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Eligibility for Returns<\/strong><\/h3>\n\n\n\n<p>We accept returns under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be <strong>unused<\/strong>, <strong>unopened<\/strong>, and in its <strong>original packaging<\/strong>.<\/li>\n\n\n\n<li>Returns must be initiated <strong>within 7 days<\/strong> of receiving your order.<\/li>\n\n\n\n<li>You must provide <strong>proof of purchase<\/strong> (order confirmation or receipt).<\/li>\n\n\n\n<li>Items damaged due to misuse, negligence, or improper handling will <strong>not<\/strong> be eligible for return or refund.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Non-Returnable Items<\/strong><\/h3>\n\n\n\n<p>For hygiene and safety reasons, we cannot accept returns or exchanges on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened skincare, haircare, or cosmetic products.<\/li>\n\n\n\n<li>Items sold as part of clearance or promotional sales.<\/li>\n\n\n\n<li>Gift cards or digital products.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Return Process<\/strong><\/h3>\n\n\n\n<p>To initiate a return:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact our support team at <strong><a>admin@dunixbeauty.com<\/a><\/strong> or call <strong>+234-8100907710<\/strong> within 7 days of delivery.<\/li>\n\n\n\n<li>Provide your <strong>order number<\/strong>, <strong>product name<\/strong>, and <strong>reason for return<\/strong>.<\/li>\n\n\n\n<li>Once approved, return the item to:<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Dunix Beauty<\/strong><br>Dunix Plaza, by 4th Avenue C Close,<br>Festac Town, Amuwo, Lagos State, Nigeria.<\/p>\n<\/blockquote>\n\n\n\n<p>Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Refunds<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once your return is received and inspected, we will notify you of the approval or rejection of your refund.<\/li>\n\n\n\n<li>Approved refunds will be processed within <strong>7\u201310 business days<\/strong> to your original payment method.<\/li>\n\n\n\n<li>Shipping and handling fees are <strong>non-refundable<\/strong>, except in cases where Dunix Beauty is at fault (e.g., wrong or defective item).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Exchanges<\/strong><\/h3>\n\n\n\n<p>We only replace items if they are defective or damaged upon delivery.<br>If you need to exchange an item for the same product, contact us at <strong><a>admin@dunixbeauty.com<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Damaged or Incorrect Items<\/strong><\/h3>\n\n\n\n<p>If you receive a damaged, defective, or wrong item:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Report it within <strong>48 hours<\/strong> of delivery with a clear photo or video proof.<\/li>\n\n\n\n<li>We will arrange a replacement or refund at no additional cost.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Contact Us<\/strong><\/h3>\n\n\n\n<p>If you have any questions or concerns about our Refund and Returns Policy, please reach out:<\/p>\n\n\n\n<p><strong>Dunix Beauty<\/strong><br>\ud83d\udccd Dunix Plaza, by 4th Avenue C Close, Festac Town, Amuwo, Lagos State, Nigeria<br>\ud83d\udce7 <strong><a>admin@dunixbeauty.com<\/a><\/strong><br>\ud83d\udcde <strong>+234-8100907710<\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: October 2025 Thank you for shopping with Dunix Beauty. We value your trust and want you to be completely satisfied with every purchase. Please read our refund and return policy carefully to understand your rights and obligations. 1. Eligibility for Returns We accept returns under the following conditions: 2. Non-Returnable Items For hygiene and safety reasons, we cannot accept returns or exchanges on: 3. Return Process To initiate a return: Dunix BeautyDunix Plaza, by 4th Avenue C Close,Festac Town, Amuwo, Lagos State, Nigeria. Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect. 4. Refunds 5. Exchanges We only replace items if they are defective or damaged upon delivery.If you need to exchange an item for the same product, contact us at admin@dunixbeauty.com. 6. Damaged or Incorrect Items If you receive a damaged, defective, or wrong item: 7. Contact Us If you have any questions or concerns about our Refund and Returns Policy, please reach out: Dunix Beauty\ud83d\udccd Dunix Plaza, by 4th Avenue C Close, Festac Town, Amuwo, Lagos State, Nigeria\ud83d\udce7 admin@dunixbeauty.com\ud83d\udcde +234-8100907710<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10002","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/dunixbeauty.com\/index.php?rest_route=\/wp\/v2\/pages\/10002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dunixbeauty.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dunixbeauty.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dunixbeauty.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dunixbeauty.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10002"}],"version-history":[{"count":2,"href":"https:\/\/dunixbeauty.com\/index.php?rest_route=\/wp\/v2\/pages\/10002\/revisions"}],"predecessor-version":[{"id":10236,"href":"https:\/\/dunixbeauty.com\/index.php?rest_route=\/wp\/v2\/pages\/10002\/revisions\/10236"}],"wp:attachment":[{"href":"https:\/\/dunixbeauty.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}